F.A.Q.s And Contact

New Options (Own panel Included)

With any of our two services you will now get your own panel, this means from now on you can log in and see your lines or change your Mac Address, both packages allow you to have m3u lines and also mac address or E2 device added but please note only one can be used at anyone time for both connections at the same time you require multi-room, if you wish to record say with IPTV Smarters you will also require multi-room.

We have made these packages easy to use, no more getting channels or countries that you do not require as you can add or delete them without any extra cost direct from your panel, you can add or remove Adult content or VOD content as well your fully in control the only thing you can not do is remove any channels.

Rules Of Using Our Service (Please Read)

Our rules are very simple, do not abuse the service or moan when it goes wrong this is IPTV read up on what it is, channels may stop or go down if so open a ticket from in your dashboard and let us know, no need to be rude, if you get a black screen when Football is on in the UK then your ISP is blocking you no point moaning at us where not doing it, just use a VPN and a dedicated IP all VPN providers offer this, please do not ask us what is this just google it.

Any abuse of Multi-room like using two different IP’s will result in being blocked an no refunds will be given, we do not care if you use paypal etc we will just ignore it will sky or BT refund you of course not well refund for our errors or mistakes not your mistakes or issues with your ISP, we have been doing this many years and have seen and heard all the excuses, if where wrong well hold our hands up, any issues will be shown on the website, you require a reliable service which is very very hard to provide in todays times , support will help as soon as they can but you need to open a ticket via your panel to report any issues.

If you want to change device then you can via your panel all M3U lines are in their for all devices, you can change the Mac address as well via your panel, you can add or delete any countries you require or do not want and also this includes series and VOD and also adult content your fully in control, please just enjoy the service we know you will.

Catchup TV

Catchup TV is available on popular UK channels as well as Sports channels and movie channels for 48 hours, this is a bonus so if it has issues just wait for it to be fixed.

 

Regards

Ultra

Perfect Playing Not Showing EPG

You would have found yourself here if you cannot get the epg to populate.

First off you need to make sure you have no typo`s in your url and that you have enabled the epg. if no luck then proceed with the below –

 

Go into the eog line and add a number 1 to the end of the username and password and then close it and update, now go back in and remove the 1 from the end of the username and password and close it and update it and now it should be fine.

Channels Freezing In Perfect Player

If you find some channels are freezing when using Perfect Player it’s not us as we have a huge selection of 10GB servers across the globe, you need to go into the settings and then into playback and selct Decoder and then choose HW or Auto and then restart it and see if that help’s.

Does Ultra Allow The Use Of VPN's

Yes we do but please use a Dedicated VPN IP all providers offer this and it’s the most secure VPN you can get shared IP’s are not secure as thousands are all using the same IP’s.

Mag Or STB Portal Address

Your Mag Portal can be found in your panel, or if using Groups package then we will send this to you.

 

Compatible tv's

Will your tv work with Ultra
Any android tv will work using perfect player, gse and many more apps

LG – If its a smart tv then yes via stb em or smart iptv – please note these are paid for apps

Samsung – If its a smart tv then yes via stb em or smart iptv – please note these are paid for apps

Sony – opera based sony tvs will work with the ssiptv app and OTT player. Sony also make android tvs which are compatible

These are currently the only tv’s we know for sure that work with iptv. If you have a tv that isnt listed and is non android based working, please let us know.

Can I Put My Sub On Another Device?

You can device as much as you wish, all lines are in your panel 24/7 up to as and when you want to change devices.

Multi-Room Explained What is it?

Multi-room means you can run more than one device at anyone time using the same login details or m3u and Mac.

Connections must also come from the same network, please do not share it with friends or family as a way of saving on an extra sub because your account will end up being closed the system can detect this automatically.

What Happen's Once I have Paid.

After you have paid you will receive either yourt panel login details or if using grouos we will email the details to you, timing depends on time of day and work load but normally with 1 hour, please not after 10PM GMT we are not around and any acount ordered after this time will be setup the following morning. If you pay via paypal then emails us the confirmation after you have made payment please.

Do You Take Automatic Payments The Following Month

Simple answer is only if you setup an automatic sub via paypal all card payments are onetime, you will receive an invoice within 14 day’s of your service ending you can then decide to either make a new payment and continue with your current service or change the sub your using or you can just ignore it and your connection will stop on the date given.

 

Please note if you setup an automatic paypal payment do not pay the invoice we send you this is just so you know the payment is due and will be taken by paypal not us on the due date, so if you pay twice please do not moan at us as this is totally down to you.

How Does Your Support work (From 9am Till 10PM GMT)

We will only answer emails and tickets during the above times, so if you contact us out of these hours do not complain as we have already said what times we will reply, time difference plays a big part and we also need to sleep just like you do.

As many people open tickets for the fun of it then we have decided to prioritise  as below.

If your account is not working and you have tried rebooting your router and app then you will be helped first.

If you ask for your m3u lines because you have deleted them from your email then you may wait upto 24 hours now as this is not our issue you did this your self.

If you contact us asking does it work on this device or that device just read our website as we clearly say what the service works on, if you use an app that we do not have a tutorial for then we can not provide support for this if you have issues then just check the app’s developers page for help.

Please do not email us if your invoice remains unpaid for 2 minutes or 2 hours or 2 days this does not affect your service and is not considered a priority you may wait also upto 24 hours for an answer or we may not answer as we will just update the invoice.

Do not ask us what channels the football is on, you can easily search online, the same with the EPG if it is down just look online it’s not hard to do.

Also if your link is not working after ordering please make sure you enter it correctly how many times people waste our time saying it does not work when the error is because you have not entered it correctly so please double check everything before contacting us, most information you require is actually on the site.

If the service is buffering this is also not a high priority as if it’s us then we will post the issue in your client area under ‘Recent News’ infact all issues if and when they occur will be posted there, but you can also try fixing it your end first as it’s normally your connection or app causing this.

Do you accept Bitcoin?

We accept all forms of crypto, this is the safest and most secure way to pay, anyone can setup a bitcoin account in seconds we prefer this payment method as it is the most secure for you and us, nobody know whats your paying for no names are needed on the payment just a transaction number that we receive.

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